Frequently Asked Questions
Everything you need to know about styling and shopping for your home.
What are your standard shipping times and costs?
We offer flat-rate shipping across Australia, with most orders processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location, while larger furniture items may require additional time for specialized handling.
What is your return policy for homewares?
We want you to love your purchase. If you change your mind, you can return most items within 30 days of delivery for a store credit or exchange, provided they are in original, unused condition with all packaging intact.
Do you offer international shipping for fragile items?
Currently, we primarily ship within Australia and New Zealand. Due to the delicate nature of our ceramics and glassware, we take extra care in packaging to ensure your items arrive safely at your doorstep.
How can I track the status of my furniture delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's portal so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay for your convenience.
How do I care for my Alfresco Emporium linens and textiles?
To preserve the quality of our premium fabrics, we recommend following the specific care label on each product. Generally, a gentle cold machine wash and air drying in the shade will help maintain color and fiber integrity.